Privacy Policy

1. Introduction

Shubh Rental ("Shubh Rental", "we", "us", "our") operates an event effects and sound equipment rental business out of Shivaji Nagar, Vakola, Santacruz East, Mumbai 400055. This Privacy Policy explains what information we collect when you contact us, request a quote, or book equipment, how we use it, and the choices you have.

By calling, messaging, or booking with Shubh Rental, you agree to the collection and use of information as described here.

2. Information we collect

Because most enquiries and bookings happen over phone call or WhatsApp, the information we collect is mainly what you share with us directly:

• Contact details — your name, phone number, and WhatsApp number.
• Event details — event date, venue address, equipment required, and event timing, so we can plan delivery and setup.
• Booking & payment information — advance amount paid, mode of payment, and security deposit details (we do not store full card numbers; payments are handled via UPI, bank transfer, or cash).
• Communication records — messages and call logs related to your booking, kept for order history and support.
• Website usage — basic technical information such as browser type and pages visited, if you browse our website.

3. How we use your information

We use the information you share only for purposes connected to serving your booking, including:

• Confirming your booking, delivery address, and event schedule.
• Coordinating delivery, setup, technician assignment, and pickup.
• Sending booking confirmations, reminders, or updates over call/WhatsApp.
• Processing advance payments, deposits, and refunds.
• Responding to queries, complaints, or support requests.
• Improving our service and equipment stock based on demand.

4. Sharing of information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared only in these limited situations:

• With our own delivery and technician staff, strictly to fulfil your booking.
• With payment processors (such as UPI apps) to complete a transaction you initiate.
• If required by law, court order, or a government authority.

5. Cookies & website data

Our website does not use tracking cookies or third-party advertising trackers. Standard technical data (such as your browser loading our page, or an embedded Google Map) may be handled by the underlying service provider (for example, Google Maps) under their own privacy terms.

6. Data security

We take reasonable precautions to protect the information you share with us, including limiting access to booking details to the staff who need it to fulfil your order. However, no method of communication (call, WhatsApp, or the internet) is completely secure, and we cannot guarantee absolute security.

7. Your choices

You can ask us to:

• Share what information we hold about your bookings.
• Correct any incorrect contact or event details.
• Delete your contact information once there is no active or pending booking, refund, or legal requirement to retain it.

To make any of these requests, reach out on the contact details below.

8. Children's privacy

Our services are intended for adults booking event equipment. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will always show the most recent revision.

10. Contact us

For any questions about this Privacy Policy or your information, reach out to:

• Shubh Rental
• Shivaji Nagar, Vakola, Santacruz East, Mumbai 400055
• Call / WhatsApp: 7275559635