Refund & Cancellation Policy

1. Overview

This policy explains how cancellations, rescheduling, and refunds are handled for bookings made with Shubh Rental. It applies to all equipment categories listed on our website, including fog machines, cold pyro, CO2 jets, lasers, sharpy lights, confetti blasters, PA and talkback systems, and walkie talkies.

2. Advance booking amount

For most bookings, an advance amount is collected at the time of confirmation to block the equipment and technician for your event date. The advance amount is communicated on WhatsApp or call at the time of booking and varies by equipment, quantity, and event date.

3. Cancellation & refund schedule

If you need to cancel a confirmed booking, the refund of your advance amount depends on how early you inform us:

Cancellation notice before event	Advance refund
7 days or more	Full refund of advance paid
3–6 days	50% of advance refunded
Less than 72 hours	Advance is non-refundable
After delivery/setup has begun	No refund; applicable charges apply

This schedule reflects that equipment and technician time is blocked exclusively for your date once a booking is confirmed, which limits our ability to reassign it on short notice.

4. Rescheduling

If your event date changes, we allow one free reschedule to a new date, subject to equipment and technician availability, provided you inform us at least 72 hours before the original event date. Rescheduling requests within 72 hours are accommodated on a best-effort basis and may be treated as a cancellation if a new date cannot be confirmed.

5. No-show policy

If our team arrives at the confirmed venue and time for delivery/setup and is unable to proceed due to the client's unavailability, incorrect address, or lack of venue access, this is treated as a no-show. The advance amount is non-refundable in such cases, and any delivery costs already incurred may be charged separately.

6. Cancellation by Shubh Rental

If we are unable to fulfil a confirmed booking due to equipment issues, unavailability, or circumstances on our end, you will receive a full refund of all amounts paid for the affected booking, or the option to reschedule at no extra cost — whichever you prefer.

7. Refund process & timeline

• Eligible refunds are processed to the original mode of payment (UPI/bank transfer) used for the booking.
• Refunds are typically initiated within 3–5 business days of the cancellation being confirmed, and may take a few additional days to reflect depending on your bank or payment provider.
• Security deposits (where applicable) are refunded after the event, once equipment is checked and confirmed undamaged, separately from any advance-payment refund.

8. Non-refundable situations

• Cancellations made less than 72 hours before the event, as per the schedule above.
• No-shows or venue access failures at the time of delivery.
• Deductions from the security deposit for confirmed damage, loss, or misuse of handed-over equipment.
• Partial use of a multi-day or multi-item booking where only part of the booking is cancelled after setup has begun.

9. Contact for refunds

To request a cancellation, reschedule, or refund, message us with your booking details:

• Shubh Rental
• Shivaji Nagar, Vakola, Santacruz East, Mumbai 400055
• Call / WhatsApp: 7275559635